Communications Policy

Effective Date: May 18, 2026

This Communications Policy explains how Brooks Global Holdings LLC, operating publicly as Gain Nexus Group, may communicate with website visitors, access request applicants, prospective clients, and approved clients.

1. Types of Communications

We may communicate with you regarding:

  • Access requests

  • Inquiry responses

  • Account or onboarding updates

  • Billing-related matters

  • Required disclosures

  • Policy updates

  • Operational notices

  • Scheduling or follow-up messages

  • Optional marketing or educational communications

2. Communication Channels

We may communicate through:

  • Email

  • Phone calls

  • Text messages

  • Website forms

  • Client portals, if made available

  • Other communication channels you authorize or use to contact us

Our primary contact email is: billing@gainnexusgroup.com

3. Consent to Communicate

By submitting your contact information, you consent to receive communications related to your inquiry, access request, account status, billing matters, or potential relationship with Brooks Global Holdings LLC.

Your consent to receive optional marketing communications is not required as a condition of purchase or participation.

4. Transactional and Operational Messages

Certain communications may be necessary to respond to your request, manage records, provide notices, or administer client-related matters. These may include:

  • Access request responses

  • Verification requests

  • Required notices

  • Billing communications

  • Service or policy updates

  • Legal or compliance notices

You may not be able to opt out of essential communications while an active request, account, billing matter, or legal obligation remains open.

5. Optional Marketing Communications

We may send optional updates, announcements, or educational content if you have requested or consented to receive them.

You may opt out of optional marketing communications by following the unsubscribe instructions in the communication or by contacting us at billing@gainnexusgroup.com.

6. SMS/Text Messages

If you provide a mobile number, you authorize us to contact you by text message for inquiry responses, access-related updates, scheduling, billing, or operational matters.

Message and data rates may apply. You may opt out of optional text communications by replying STOP, where applicable.

7. Communication Timing

We aim to communicate in a reasonable and professional manner. Non-urgent communications are generally sent during business hours. Urgent, security-related, billing-related, or legally required notices may be sent as needed.

8. Accuracy of Contact Information

You are responsible for providing accurate and current contact information. We are not responsible for missed communications resulting from inaccurate, incomplete, outdated, or inaccessible contact information.

9. Privacy

Our handling of personal information is described in our Privacy Policy. We do not sell your personal information.

10. Changes to This Policy

We may update this Communications Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact

For communication-related questions or requests, contact:

Brooks Global Holdings LLC
Gain Nexus Group
Email: billing@gainnexusgroup.com